Order delivery is through USPS.
Please allow 7-9 business days shipping time for shipments to the US & Canada and 7-14 business days for the rest of the world. We have a 1 day handling time for all shipments. All orders are insured against accidental damage during transit. If you need your order by a fixed date please email us prior to purchasing. We do not guarantee delivery dates and are not responsible for postal delays.
Please note that through the COVID-19 issue shipments can take 2-3 weeks longer, especially to rural areas.
We will send you tracking information for your order once the shipment has left our warehouse.
The Goods will be delivered by the Seller at the location as registered on this Website by the Buyer. It is agreed and declared that the Seller is not a common carrier and that if any loss or damage is caused to the Goods in transit by any act, neglect or default attributed to the Seller, the Seller's liability to the Buyer is completely discharged and limited to the terms of the relevant carrier. Any claims against the Seller for loss or damage to the Goods must be made within 2 days from the date of loss or damage to the goods.
When you take delivery of our product, you must inspect it immediately. You must report to us in writing any damage or incorrect supply which must be received by us within 2 days of delivery otherwise we may refuse any claim you make. If our product is "dead on arrival" when the courier delivers it to you we may accept its return and replace it with an equivalent product or credit you with the price paid, at our option. We will accept the return of our product if the product is not in accordance with your order, your proof of purchase is returned, and it is returned to us in its original condition within 7 days of delivery. We may charge you a handling or re-stocking fee of up to 20% for any product which we have correctly supplied to order but you wish to return and we have agreed to the return of the product. You agree that you shall make no claim against us for any delay in delivery or any damaged product delivered to you as a direct or indirect result of events beyond our control.
This Website may contain typographical errors or inaccuracies and may not be complete or current. Gaiachimes.com therefore reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability, and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information. We apologize for any inconvenience.